Department Services
Services, process details, requirements, and contact channels.
Service Charter
The ICT client service delivery charter lists free ICT equipment repair/service and internet support within 1 day, user account opening within 1 hour, ICT equipment issuance within 1 day, website information posting within 1 day, staff profile updates within 1 day, and student/staff password or account resets within 10 minutes.
Guidelines
https://kisiiuniversity.ac.ke/dpt/information-communication-and-technology-ict
Support for Kisii University website administration, publishing, and user-facing issue resolution.
1-3 working days · +254720875082
Development and maintenance of internal applications, portals, and digital workflows.
Varies by request scope
Access support for the university e-learning platform used for online teaching and learning.
[email protected] · +254720875082
Access support for the student and staff portal.
[email protected] · +254720875082
Academic originality-checking access listed among university online resources.
[email protected] · +254720875082
Repairing or servicing of ICT equipment and internet support listed in the ICT client service delivery charter.
[email protected] · +254720875082
Opening of user accounts to access university systems as listed in the ICT client service delivery charter.
[email protected] · +254720875082
Issuance of ICT equipment as listed in the ICT client service delivery charter.
[email protected] · +254720875082
Posting official information to the university website as listed in the ICT client service delivery charter.
[email protected] · +254720875082
Update of staff profiles on the website as listed in the ICT client service delivery charter.
[email protected] · +254720875082
Resetting of student and staff passwords or accounts as listed in the ICT client service delivery charter.
[email protected] · +254720875082
Management and maintenance support for the university ERP system covering student records, finance, human resources, and related administrative functions.
[email protected] · +254720875082
Reliable email communication and collaboration-tool support listed among ICT services.
[email protected] · +254720875082
ICT infrastructure and data protection, including safeguards against cyber threats, data breaches, backup, and disaster recovery planning.
[email protected] · +254720875082